Questions

No. Skip any step and come back to it later. Your calendar and card payments are optional too.

Add them anyway. Email is optional, and you can add it later. To invite them to the app, a phone number or an email is enough.

Set the fee on the location: a flat amount per session, a percent or monthly rent. Estimated gym costs then show in your numbers. A fee never changes what your client pays.

No. Set each client's sessions left from your old records and you are done. You can log when and where past sessions happened anytime, with no deadline.

Not in the app yet. With an AI assistant connected, you can add up to 25 clients at a time and approve them with one tap.

No. That money came in before TrainerSuite. Each session counts as earned when it is used, at the price you typed.

No. Adding a client sends nothing.

Yes, if you want them in your reports. Use More, then Import history. It never changes sessions left.

No. Booking never uses one. Sessions left goes down only when you confirm a session that counts, after it happens.

A session type is the session you run, with its usual length and price per session. A package is a number of sessions of one type that a client buys at a price.

It is the pack price divided by its sessions. A 10-session pack for $800 is $80 a session.

Open Settings → Packages → Assign packages to clients. Pick a client and tick what they can buy.

Yes. A package can be for everyone, for only the clients you pick, or for one client only.

Not today. You send a payment request, and your client picks from the packages you offer in it.

In your payment request. A Pack menu request lists only the packages that client can buy.

Only new sales change. Past purchases and requests you already sent keep the price they had.

You archive it. It stops showing for new sales, and past sales stay as they were.

It is the package a new payment for that client starts from. Without one, it starts from their last purchase.

Completed, No Show and Late Cancel charge by default. Cancelled does not. A session that charges uses one of the client's sessions or is marked as owed. You can rename statuses or add your own.

Open Portal access, tap Manage access, then Make a new code. Send the new one. The old code stops working right away.

No. Clients use TrainerSuite for free.

They can join in a web browser on a computer. The same link and the same code work there.

Update it on their page, then make a new code. A code is tied to the phone or email the client had when you made it.

Not yet. Each client gets their own code, one at a time.

No. The app is optional, and you decide who to invite. A client with an email still gets payment requests by email, app or not.

Not today. You book the sessions. A client can cancel or ask for a new time, and a new time happens only when you approve it.

No. A client sees only their own sessions, sessions left and payment requests. Never other clients, their sessions or your private notes.

Not today. The session shows in their app right away, and in their own calendar if they turned on calendar sync. They do hear back when you approve or decline a change they asked for.

No. A client never sees other clients or your private notes.

No. Nothing moves until you tap Review on the request, then Pick a new time and Move the session. To say no, tap Decline.

The session is charged, the same as when you mark a late cancel. The client sees the charge before they confirm. Before the late window, nothing is charged.

Three ways: your notifications in the app, a push on your phone if notifications are on, and an email.

Yes. Cancelling and asking for a new time are both on to start. Turn either off in Settings, under Clients, on the Cancellations & reschedules page.

It comes in the next time your client opens TrainerSuite on their iPhone. Apple only lets apps read Health data while they're open.

Workouts, heart rate, steps, sleep, weight and body fat. Nothing else from their Health app.

No. Steps come from the iPhone, and workouts from any app that saves to Apple Health. Heart rate and sleep need a watch.

You stop seeing new data. If they disconnect, TrainerSuite deletes what it stored. Workouts they typed in themselves stay.

Ask them to update the TrainerSuite app and open it on their iPhone. It isn't in the browser or on Android.

No. They open the link on any phone or computer, with no sign-in. Clients who use the app also see the form there.

Yes. Upload it as a PDF or as photos of the paper, and your client sees it just as it is.

TrainerSuite can't promise that. The templates are sample wording, so have your waiver checked for where you train.

No. Sessions and payments work as usual. The client's page shows whether each form is signed.

Yes. Tap Copy link on the form and text it yourself. Your client opens it on their phone.

Only the forms you send next change. A form you already sent stays exactly as your client saw it.

Open the client and tap Forms, then tap the form to view the copy or save the PDF.

Not yet. The person you send the form to signs it for themselves.

No. Without one, your sessions just live in TrainerSuite. Connect Google or Apple if you schedule there, or if you want the sessions you create added to your calendar.

When the event's title has a client's name. Full name and initials already count, and you can add nicknames. An event that matches no client, or more than one, waits for you.

If you made the session in TrainerSuite, move it in TrainerSuite and the calendar event follows. If it came from your calendar, its new time comes into TrainerSuite until you confirm it. After that, a change is flagged for you instead.

No. An event can become a session, but nothing touches sessions left or amounts owed until you confirm what happened and how to charge.

Syncing stops. Events TrainerSuite added stay on your calendar as ordinary events, and your past sessions stay in TrainerSuite.

Yes. Clients with the TrainerSuite app add them from Settings → Calendar sync. It shows only their own session times and places, never money.

You send a request for a package or an amount. Your client opens the link and pays the way they like. Card payments confirm themselves. For Venmo, Zelle, cash and the rest, you tap Confirm payment received.

Yes, once you turn on card payments with Stripe. Pay by card opens Stripe's checkout, where they can use Apple Pay, a card, or Link.

No. The link opens for anyone, and your client does not need an account to pay.

No. Sending it records nothing. Card payments confirm themselves; everything else waits for you.

The Venmo link opens with the amount already filled in. They send it, then you tap Confirm payment received and the sessions are added.

No. Venmo, Zelle, Cash App, PayPal, cash and check happen directly between you and your client. Card payments are charged on your own Stripe account and pay out to your bank.

A card payment for a package or sessions adds them right away. For a plain amount, you choose what it covers. Everything else adds them the moment you confirm the money came through.

No. It sends your payment request, and your client chooses whether to pay. Nothing is charged automatically.

Once, when a client gets down to the number of sessions left you choose, which is 1 to start. It won't send another while that request is still open.

No. A low balance alert only tells a client they're running low. An automatic payment request sends them your request to pay.

Yes. Each client gets the request you saved, or one you change just for them.

No. It is part of TrainerSuite, on the free trial and on a paid plan. Some assistants may need their own paid plan.

Only booking, moving and cancelling sessions, and only at Write. Everything else waits until you tap Approve in TrainerSuite.

Draft. It can get changes ready for you, and nothing happens until you approve them. Pick Read if you only want answers.

Open Settings → Connected apps in TrainerSuite and tap Revoke next to the assistant. Access stops right away.