TrainerSuite Support
How can we help?
Get help with your TrainerSuite account, access, setup, or a technical issue. Choose the option that best describes you.
I'm a trainer
Get help with account access, setup, client invitations, calendar connections, payment requests, or a technical issue.
Email trainer supportI'm a client
Get help signing in, accepting an invitation, viewing your TrainerSuite account, or reporting a technical issue.
Email client supportSupport replies are typically sent within 1-2 business days. You can also write to us directly at support@trainersuite.app.
Help us help you
When you email, please include:
- the email address you use for TrainerSuite
- whether you are a trainer or client
- the trainer or business name, if relevant
- a short description of what you expected and what happened
- your device and app or browser version, if known
Never email your password, verification code, full card or bank details, calendar password or token, health information, or other sensitive client information.
Common questions
How do I sign in or reset my password?
Sign in with the email connected to your trainer access or client invitation. If you use email and password, choose Forgot password? on the sign-in screen. If you still cannot get in, email TrainerSuite Support from the same email address when possible.
Why can't I create or access a trainer account?
New trainers can sign up from the TrainerSuite sign-up page. If it says new trainer signups are paused, leave your email there and we will let you know when they reopen. If you already have a trainer account, sign in with the same email or Apple or Google account you used before. If that does not work, contact TrainerSuite Support.
How do client invitations work?
Clients join TrainerSuite through an invitation from their trainer. Open the invitation using the email address the trainer invited. If the invitation is missing or uses the wrong email, contact your trainer first.
Who should a client contact about sessions, packages, payments, or refunds?
Contact your trainer first for session times, package or remaining-session questions, payment amounts, payment confirmation, cancellations, or refunds. Contact TrainerSuite Support when the app, invitation, sign-in, or payment page is not working as expected.
How do calendar connections and client calendar subscriptions work?
Trainers can connect supported calendars from TrainerSuite settings. Invited clients may subscribe to a read-only training calendar when their trainer provides that option. See the TrainerSuite Learn page for setup and troubleshooting steps.
How do I delete my account?
Trainers can start account deletion from Settings > Account & Login. Clients can start account deletion from Settings > Delete account. If you cannot sign in or your account is already pending deletion, contact TrainerSuite Support.
Can I delete some of my data without closing my account?
Yes. Inside TrainerSuite, trainers can remove individual sessions, recorded payments, payment requests and imports, and their history with a client from that client's page. Clients can remove their own progress entries. To have specific data permanently deleted while keeping your account, email TrainerSuite Support from your account's email address and tell us what to delete. We confirm by email once it is done.
Account or security concern?
If you believe someone else accessed your TrainerSuite account, reset your password immediately when possible and email us with the subject Urgent TrainerSuite Account Security. Do not send passwords, verification codes, payment credentials, or sensitive client information.
Report an account security concernMore resources
TrainerSuite is operated by Champion Lifestyle LLC.
Support replies are typically sent within 1-2 business days.