When a client runs low, your payment request goes out for you.

In Settings → Automations → Automatic payment requests, set up the request you want clients to get. It can be any of the three kinds a payment request can be: a set amount, a choice of your packages, or a price per session for the number they pick.

Tip: set it to your most common pack, so a client who runs low gets the pack they usually buy.

It is off for every client until you turn it on, from the Clients list on that page or from the client's own page.

Each client gets the request you saved, or one you change just for them.

It sends once, when a client gets down to the number of sessions left you choose. That number is 1 to start. It won't send another while that request is still open.

If a client is already that low when you turn it on, nothing goes out on its own. Send them a request yourself if they need one now.

To start, your client gets it by email and in the TrainerSuite app, and you get an email saying it went out.

It works like any payment request. A card payment adds the sessions right away. For anything else, the sessions are added when you confirm you were paid.

Settings → Automations has three separate tools, each with its own switch.

• Automatic payment requests send your request when a client runs low.
• Low balance alerts only tell a client they're running low. They're off until you turn them on.
• Payment reminders follow up on payment requests that haven't been paid yet. They're on to start.